
Answer a few simple questions about your health and medical history.

If eligible, your healthcare provider will build personalized plan just for you.

Once prescribed, your medication will be shipped to you in discreet packaging.

Connect with your healthcare provider any time you need them.

I was a little nervous about trying this out since they are new and don't have a lot of reviews but I was very happy with the service. Very fast shipping and the help team was responsive and answered my questions.
The whole process was smooth from start to finish. The healthcare team was responsive and shipping was faster than expected. I'd recommend it to anyone looking for accessible online care.
I was happily surprised to see that this service exists in Canada. It was very simple to use, shipping was fast, and you have a chance to connect with a health care provider if you have any questions. Love the service!
*As of June 30 2025


Yes, you can get semaglutide online, but in Canada, you must first get a prescription from a licensed healthcare provider, like the ones you’ll find at Hers.
If your healthcare provider thinks that semaglutide treatments are the right option for you, they may prescribe this treatment. Through Hers, you can then have your medication shipped directly to your door - for free!
No, there’s no reason that you need to wait weeks for an appointment or spend hours of your day sitting around a packed doctor’s office to get semaglutide.
Through Hers, you can simply complete an online assessment with one of our healthcare providers. If they determine semaglutide is right for you, they can write you a prescription and have it shipped right to your home.
No, semaglutide is not available as an over-the-counter medication in Canada. In order to access semaglutide, you’ll need a prescription from a licensed healthcare provider.
Thankfully, Hers makes requesting online semaglutide prescriptions a seamless process. Just complete an assessment with a healthcare provider, and if they think semaglutide is right for you, they can provide you with a prescription.
This is a question that’s best asked to your insurance provider, because it really depends on who your insurer is and what your benefit coverage package offers. In Canada, coverage for semaglutide varies by insurance plan, province, and the specific condition for which it is prescribed. Most provincial and private health insurance plans do not cover semaglutide in all circumstances.
The good news is that if semaglutide is covered by your insurance company, Hers can bill your insurer directly, have the prescription filled for you, and then delivered to your home at no additional cost.
It's important to note that insurance coverage for online medications through Hers doesn't include the cost of your assessment.
The only way to get a semaglutide prescription in Canada is through a licensed healthcare provider.
Thankfully, Hers’s experts can provide semaglutide prescriptions online, if they believe it’s an appropriate treatment option for you; based on your current health and medical history.
In Canada, you can’t buy semaglutide online without a prescription from a healthcare provider, like the ones at Hers.
To discuss the option of starting semaglutide treatments, just complete your online assessment, and if your healthcare provider believes it’s a good choice for you, they can write you a prescription.
Best of all, Hers can deliver your medication directly to your home, for free!
Semaglutide is available as a pill, known as Rybelsus®. Hers is currently only offering semaglutide in an injectable form.
If you are seeking a prescription for semaglutide in an injectable form, you can talk to a Hers healthcare provider about whether it is the right solution for you.
Hers provides convenient access to licensed healthcare providers for a range of everyday health needs. Launched in Canada in 2025, our digital-first approach to healthcare covers everything from online assessments to prescription fulfilment — all accessible from the comfort of your home.
Anyone who is 18 years or older and located in Canada
No. Hers provides a faster, hassle-free way for you to get a prescription to certain medications but our service does not replace your primary care provider. For matters that extend beyond obtaining a prescription lifestyle medication safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about the medications you are currently using.
Yes. Our online assessments are designed to collect the health and medical history information your healthcare provider needs to determine whether a prescription is appropriate for you. We've worked with specialists to ensure the assessment provides sufficient clinical context for the healthcare provider to make an informed prescribing decision.
Call 911 or proceed to your nearest emergency room immediately. Hers is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
After creating an account, you will complete a medical assessment for evaluation by one of the Hers healthcare providers.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determines a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You'll be able to message your healthcare provider if you have questions about your medication or want to make changes to your treatment at any time.
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
Your healthcare provider may require a phone or video call to discuss your medical profile further during the assessment process.
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Hers account.
Your healthcare provider may require a phone or video call to discuss your medical profile further during the assessment process.
You can expect to receive a response from a healthcare provider within 24 hours of submission. If you've been waiting longer than this, please email support@forhers.ca and we'll look into it.
No. A prescription written by a licensed healthcare provider is required for all medication currently provided through Hers's service. If you already have a prescription with at least one refill remaining, you can transfer it to the Hers Pharmacy network.
Please email our Customer Support team at support@forhers.ca and they will be able to assist you with the transfer.
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Absolutely. All Hers shipments arrive in a nondescript blister package so you can have your medication shipped wherever makes sense for you as long as there is someone there to sign for it.
A signature upon delivery may be required.
There is currently no cost to have your medication sent to you from our Hers Pharmacy network.
Our pharmacy partner currently ships the medication via a range of shipping carriers, include UPS, Fedex, Canada Post and local couriers.
Yes, your security is paramount to Hers's mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Hers healthcare provider.
Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Hers is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.
Yes! In Canada, only a licensed healthcare provider can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Hers adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.
All prescriptions through Hers are issued by licensed Canadian healthcare providers — the same practitioners you would see at a hospital, doctor's office, or clinic. Prescriptions are issued only when the healthcare provider determines it is clinically appropriate, based on your individual medical profile and assessment. All Hers Pharmacies are provincially accredited.
Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. For more information on our privacy practices, see our privacy policy.
Hers charges a fee for the online visit, but only if and when you are approved by the healthcare provider. In most cases the fee is $99 but varies by treatment category. The visit fee includes a prescription valid for up to a year (depending on the condition) and on-going support from the healthcare provider or pharmacist.
It depends. Medication costs vary from treatment to treatment but will be in line with what you would pay at a pharmacy in person. You will see the estimated cost of your medication before insurance, during the online visit but will only be charged once approved. Once approved, your prescription will be sent to the pharmacy and we will process the payment and fill the prescription within one to two days.
Keep in mind that you won't necessarily need to pay the full price yourself. If you have insurance, Hers's partner pharmacies will bill your insurer directly. You may also be eligible for financial support in your province.
We accept all major credit cards for any aspect of your treatment not covered by insurance or other financial support
You will be charged for the online visit as soon as it is approved by the healthcare provider. From there, and after your prescription is activated by the pharmacy, you will be charged the medication cost for each shipment based on your chosen refill schedule. If you have provided insurance or benefits coverage details, it will be applied according to your plan.
Medication coverage varies greatly between different insurance plans.
The good news is that if you are covered, Hers can bill your insurer directly, and then ship your medications right to your door at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your meds.
Insurance coverage for medications through Hers doesn't include the cost of your visit.
A Hers online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.